Privacy Policy for NDH Nepal

Effective Date: 01 February 2024

1. Introduction

NDH Nepal ("we", "our", or "us") operates a mobile application available on Google Play. We are committed to protecting your privacy and ensuring transparency about how your information is collected and used.

By using our app, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal data:

1. Full Name
2. Email Address
3. Phone Number
4. Shipping and Billing Address
5. Account login details
6. Payment-related information (processed securely via third-party services)

This information is collected when you:

1. Register an account
2. Place an order
3. Contact customer support

2.2 Non-Personal Information

We may automatically collect:

1. Device type and model
2. Operating system version
3. IP address
4. App usage data
5. Crash logs and diagnostics

3. How We Use Your Information

We use collected information to:

1. Process and deliver orders
2. Manage user accounts
3. Provide customer support
4. Improve app performance and user experience
5. Send order updates and promotional messages (you can opt out anytime)

4. Third-Party Services

We may use trusted third-party services, including:

1. Payment gateways (for secure transactions)
2. Analytics tools such as Firebase
3. Advertising services such as AdMob (if applicable)

These third parties may collect and process data according to their own privacy policies.

5. Data Sharing

We do not sell or rent your personal data.

We may share your information only with:

1. Payment processors
2. Delivery and logistics partners
3. Analytics and advertising providers

All partners are required to protect your data.

6. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

1. Improve app functionality
2. Analyze usage patterns
3. Personalize user experience

You can manage cookies through your device settings.

7. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, misuse, or disclosure.

8. Data Retention

We retain your personal information only as long as necessary to:

1. Provide services
2. Comply with legal obligations
3. Resolve disputes

9. Your Rights

You have the right to:

1. Access your personal data
2. Correct inaccurate data
3. Request deletion of your data
4. Withdraw consent at any time

10. Account and Data Deletion

You can request deletion of your account and personal data by:

1. Emailing us at: info@ndhnepal.com.np

We will process your request within a reasonable timeframe and delete your data unless required by law to retain it.

11. Children’s Privacy

Our app is not intended for children under the age of 13.

We do not knowingly collect personal data from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated effective date.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, contact us:

📧 Email: info@ndhnepal.com.np

14. Compliance with Google Play Policies

This app complies with the user data policies of Google Play regarding the collection, use, and sharing of user data.